Arriving At The Clinic
When you arrive at the clinic and find the entrance door locked, simply enter the code sent to you via text and wait in the reception area. Your practitioner is aware of your arrival and will attend to you promptly.
Cancellation Policy
Please give at least 24 hours notice for appointment changes or cancellations by phone. A 100% cancellation fee applies for late cancellations or no-shows without notification. Please note: booking an appointment is acknowledgement of this cancellation policy.
Payment
Please be advised we only accept payment by card. All major cards are accepted.
Clinic Opening Hours
Monday to Friday: 7am–9pm
Saturday and Sunday: 9am–6pm
Reschedule an appointment
To reschedule an appointment, please contact us at (03) 9530 6400 with at least 24 hours’ notice. Our 24-hour cancellation policy applies, incurring the full fee for cancellations within this window.
Please note: booking an appointment is acknowledgement of this cancellation policy.
Health Funds
Private Health Fund Rebates
Instantly claim rebates with your private health fund on HICAPS.
What is HICAPS?
HICAPS (Health Industry Claims and Payments Service), is a simple and fast electronic health claim system that enables people with private health funds to receive an instant rebate.
HICAPS covers most private health funds in Australia, and a large number of healthcare professionals.
How does it work?
HICAPS allows you to claim “on the spot” for Remedial Massage or Myotherapy by showing your health fund card when making the payment.
The HICAPS machine will process your claim directly, and then you just simply pay the gap amount depending on the cover you have. The whole process is quick and effortless.
